q: I can't access the stream. It won't work!

a: You may not have the latest versions of the
critical software needed to access the online media.
Always check your system for the latest updates
available for Internet Explorer and Windows Media Player.

Click on the links below to get the FREE updates:

IE and Windows Operating System updates, patches and fixes.
latest Windows Media Player compatible with your system.

q: I have all of the latest and greatest updates… it still won't work!

a: Check all of the suggestions below:
1. Please make sure and use only Internet Explorer
to access the online player.
If you use an AOL browser, a browser with frames like Hotmail,
or any other specialized/altered browser,
you may not be able to get the online player to work properly.
Just make sure and open a new window of
Internet Explorer before you try to
open the player and/or website.

2. Make sure you don't have a pop-up blocker on your system.
This will prevent the login screen and player from opening.
if you do have a pop-up blocker on your system,
either temporarily disable it or hold down the "ctrl" key while
clicking to open the login screen or player
If the "ctrl" key doesn't work,
consult the directions found in your pop-up blocker "read me" file.
Make sure you don't have a FunWebProducts application
installed on your system.
It will prevent your player from working.

3. Check your internet connection speed,
it might be extremely slow at the time you
tried to access the player.
This can cause the media to "never" play
(actually, it is constantly buffering).
If you are using a dial-up connection (modem),
you will usually get varying connection speeds.
Often, the speed is much slower than your
28k or 56k modem is capable of producing.
We recommend calling your 'ISP' (internet service provider)
to inquire about alternate dial-in numbers.
Hopefully, they will have several numbers with which
to get a better connect speed.

q: Why can't i log into the system?

a: If you are getting login errors,
your account may not been activated.
Please check your email settings and your SPAM mail box.
You should have received a confirmation email with an
activation link.

q: I am confirmed but i still can't log into the system.
Why do i keep getting error messages?

a: Please do not use your confirmation e-mail to
return to the player.
Iif you are having trouble accessing the player
you can always go to the main web site and
log in from there.
Just remember to enter in your original email and password

q: Help! i'm getting a "session expired" error

a: Please make sure the following steps are
followed to ensure access to the media stream

IE for Windows:

1. click on 'tools', which is located on the IE 5 menu bar
2. select 'internet options'
3. click the 'security' tab
4. click on the 'custom level' button
5. configure the categories by following these steps:
Active X Controls and Plug-ins
- enable 'download signed ActiveX controls'
- enable 'run ActiveX controls and plug-ins'
- enable 'script ActiveX controls marked safe for scripting'
cookies
- enable both options
downloads
- enable 'file download'
miscellaneous
- set 'software channel permissions' to 'medium' safety
scripting
- enable all options
user authentication
- skip this category
6. click ok
7. select the 'general' tab
7. click the 'settings' button
(located in the 'temporary internet files' category)
9. click the option marked 'every visit to the page'
10. click 'ok'
11. click the 'delete files' button
(located in the 'temporary internet files' category)
12. click 'ok'
13. click 'apply'
13. click 'ok'
15. click the 'refresh' icon on the toolbar and try the broadcast again

IE for Macintosh:

1. click on 'edit', which is located on the IE 5 menu bar
2. click on 'preferences'
3. under the web browser, click on 'web content'
4. enable all options in the 'active content' section
5. click on 'cookies' under the 'receiving files' section
6. make sure that the selection for 'when receiving cookies'
is 'never ask'
7. click ok
8. click the refresh icon on the toolbar and try the broadcast again

Netscape for Windows:

1. Click 'edit', located on your Netscape toolbar
2. Select 'preferences'
3. Click 'advanced'
make sure 'advanced' is highlighted
4. Enable the following options in the 'advanced' category by
checking the boxes next to them...
-automatically load images
-enable 'Java'
-enable 'JavaScript'
-enable 'Java Script for mail and news'
-enable 'style sheets'
5. In the 'cookies' category, select 'accept all cookies'
6. Click the '+' sign to the left of the 'advanced' category
7. Select 'cache' under 'advanced'...
-click the 'clear memory cache' and 'clear disk cache' buttons
(click 'ok' after each button)
-under the
'document in cache is compared to document on network'
category, select 'every time'
8. Click 'ok'
9. Click the 'reload' icon on the toolbar and try the broadcast again

Netscape for Macintosh:
1. Click 'edit', located on your Netscape toolbar
2. Select 'preferences'
3. Click the word 'advanced' (make sure 'advanced' is highlighted)
4. Enable the following options in the 'advanced' category by
checking the boxes next to them...
-automatically load images and other data types
-enable Java
-enable JavaScript
-enable Java Script for mail and news
-enable style sheets
5. In the 'cookies' category, select 'accept all cookies'
6. Click the 'open arrow' next to 'advance' to
access additional functions
7. Select 'cache' under 'advanced'...
-click the 'clear disk cache now' button
-under the 'page in cache is compared to page on network',
select 'once per session'
8. Click 'ok'
9. Click the reload icon on the toolbar and try the broadcast again

MIMIMUM REQUIREMENTS FOR MAC USERS

1. All Mac users must access the players through either
Internet Explorer 5 or Safari

There are two versions of IE for Mac users:
Microsoft® Internet Explorer 5 for Mac OS X
Microsoft® Internet Explorer 5 for Mac 8.1 to 9.x
Get IE 5 for Mac here

Get Apple® Safari for Mac OS X here

2. All Mac users must use Windows Media Player to
access the streams.
The version of WMP is determined by the OS of the Mac.
The links for each version of WMP needed for each Mac OS are...

Windows Media Player 7.1 for Mac OS 8.1 and higher.
Windows Media Player 9 for Mac OS X